Benvenuti
GENERAL TERM OF SALES (GTS)
Vendor identification
The goods covered by these general conditions are offered for sale by Giumo with:
Registered office: Via Pasubio, 35 - 10098 Rivoli (TO)
VAT number: IT11988090012
Tax ID: BDRMMM90L16Z330A
Operational headquarters: Strada Torino, 43 - 10043 Orbassano (TO)
(hereinafter also the Seller or Giumo)
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Buyer/Purchaser/Customer identification:
The person who buys.
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Acceptance of terms of sale
These general conditions are valid from the day of conclusion of this contract and may be updated, integrated or modified at any time by the Seller, who will notify them through the pages of the website www.giumo.it and such updates/modifications and/or additions will be effective for future purchases.
All purchase orders will be forwarded by the buyer to the Seller, after registering on the site and/or, by completing the indicated purchase procedure.
These general terms of sale must be examined "online" by the Buyer, before completing the purchase procedure. The forwarding of the purchase order confirmation, therefore, implies total knowledge of the same and their full acceptance.
The Buyer, confirming the Order by clicking on "Place order", declares to have knowingly accepted the content and conditions of the Order in question and, in particular, these General Terms of Sale, the prices, volumes, characteristics, the quantities and delivery times of the products offered for sale and ordered by the Buyer, as well as the payment conditions illustrated below, declaring that he has read and accepted all the information provided by him in accordance with the aforementioned regulations, also acknowledging that the Seller does not consider itself bound to different conditions unless previously agreed in writing.
Sales operations are regulated for the consumer by the provisions of the Consumer Code (Legislative Decree 6 September 2005 n. 206 and subsequent amendments), while the protection of confidentiality is subject to the discipline of the GDPR 679/2016 and of the Legislative Decree .Lgs. 30 June 2003, n. 196, and subsequent amendments and additions. As regards the contractual conditions applied to commercial users, reference must be made to the new provisions of EU Reg. 2019/1150.
Acceptance of the conditions of sale must be shown by correctly completing all sections of the electronic form, following the instructions on the screen and, lastly, selecting «Place order» and, therefore, concluding the purchase.
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Sale price
The prices of the products offered for sale on the Giumo Website are indicated in euros and are the prices in effect at the time the Purchaser sends the Order. Giumo may change the selling prices of the products at any time and without notice or exclude products from certain ongoing promotions. This change will be notified to the Purchaser before any Order is sent.
Product prices include VAT, but do not always include shipping costs. Shipping costs vary according to the shipping destination selected by the Buyer when placing the Order and are displayed in the Order summary before the Buyer's request for confirmation of the Order.
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Products and methods of purchase
In accordance with article 52 of the Italian Consumer Code (Legislative Decree 206 of 6 September 2005), before sending the Order, the Purchaser can view the information relating to the price, including taxes and shipping costs, the essential characteristics of the product/s you wish to purchase and can view the other mandatory information pursuant to the Italian Consumer Code.
For products that are not immediately available, the offers published on the site will be subject to availability. Information on the availability of the products will be provided to the Buyer when an Order fulfillment and shipment confirmation e-mail will be sent ("Order fulfillment and shipment confirmation E-mail").
In any case, and in the event that, after sending the Order, there is total or partial unavailability of the product, the Purchaser will be immediately informed of the unavailability of the product and of the total or part of the Order.
The order will be partially processed only after receiving confirmation from the Buyer.
In case of total or partial cancellation of the Order:
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The cancellation of the Purchaser's Order will take place automatically, without any charge to be paid by the Purchaser himself.
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Giumo's Customer Service will contact the Purchaser to inform him of the cancellation of the order.
Giumo also reserves the right to suspend or cancel the fulfillment of an Order and/or delivery, regardless of the nature and progress of the fulfillment, in the event of non-payment or partial payment of any amount due by the Purchaser, in the event of problems with payment, in the event of technical problems, in the event that, at Giumo's unquestionable judgement, a practice potentially harmful to the selective distribution contracts of the products could take place, or in the event of fraud or attempted fraud relating to the use of the Giumo's Website, also with reference to previous Orders.
In case of refusal of the Order, Giumo will notify the Purchaser, within 30 working days of placing the Order, of the impossibility of accepting the Order.
Once the Purchaser confirms the Order by clicking on «Send order», the Purchaser declares to have knowingly accepted the content and conditions of the Order in question and, in particular, these General Terms of Sale, the prices, the volumes, characteristics, quantities and delivery times of the products offered for sale and ordered by the Purchaser.
Receipt of the order does not bind Giumo until he has expressly accepted the order via "Order fulfillment and shipment confirmation E-mail". It should be noted that upon receipt of the order by the Purchaser, the system may automatically send a summary acknowledgment email of the order received, which should not be understood as formal acceptance of the same. Giumo, with a subsequent e-mail, after checking the availability of the selected product, will confirm and formally accept the order received.
The Purchaser expressly gives the Seller the right to accept even only partially the order placed (for example in the event that there is not the availability of all the products ordered). In this case, the contract will be considered finalized in relation to the goods actually sold.
The Purchaser expressly declares to make the purchase for purposes unrelated to any commercial or professional activity exercised.
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Giumo will have the right to collect the entire price of the Order:
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for payments made by credit card, from the time the Order Fulfillment Confirmation Email is sent;
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for payments made with other payment methods from the time the Order Fulfillment Confirmation Email is sent.
Giumo recommends that the Purchaser keep the e-mails received from Giumo on hardcopy or electronically. The Purchaser is informed that the aforementioned e-mails will be sent to the e-mail address entered by the Purchaser at the time of purchase. Giumo will not be responsible in the event of entering an invalid e-mail address and/or failure to receive the Order Confirmation E-mail for reasons not directly attributable to Giumo. In this case the sale will be considered definitive.
The Purchaser may request the cancellation of the order by contacting customer service, if cancellation is no longer possible, it will be necessary to request a return.
The order in preparation will no longer be cancelable.
Offers and promotions
The offers and promotions reserved by Giumo to Buyers cannot be combined with each other, it is not foreseen that an item participates in multiple promotions in the same Purchase Order.
In the event that Giumo, in exchange for the purchase of a specific package of goods, offers the possibility of purchasing them at a lower price than that which would normally be charged by purchasing them individually (e.g. 3x2 promotions, etc.), the right of withdrawal must be done for all goods in the package to which the promotion is applied. Likewise for bundling, options trading, etc. the right of withdrawal can be exercised only with the return of all the goods purchased.
Product images are for illustrative purposes only. Giumo assumes no responsibility for any changes in packaging deriving from the restocking of the warehouse.
It is also underlined that any decorations, gift boxes and objects are inserted in the images for the sole purpose of presenting the product.
Giumo is constantly committed to updating the portal but, obviously, this cannot happen in real time based on the changes made by the manufacturers, therefore, in case of doubts about the purchase of a product, please contact the our customer service Contacts.
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Payment
The Purchaser guarantees to Giumo that he has the necessary authorizations to use the payment method chosen for his Order when sending the Order.
Payment methods:
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Credit/Debit cards
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Paypal​
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Apple Pay
All Orders are payable in Euros, taxes and mandatory contributions included. Any bank charges will be borne exclusively by the Purchaser (even in the event of a refund).
In the event of non-payment or delayed (more than 2 days) payment of the Order by the Purchaser, the property of the products ordered will remain with Giumo until the moment in which the entire consideration for the Order, including shipping costs, taxes and other mandatory contributions (where applicable) are paid in full by the Purchaser.
All orders, before being processed, are subjected to authenticity checks directly by the relevant credit card issuing institutions, to protect the customer. If, for whatever reason, it is not possible to charge the amount due, the sales process will be automatically cancelled and the sale will be terminated pursuant to art. 1456 of the Civil Code. The Customer will be informed via e-mail communication.
The communications relating to the payment and the data communicated by the Customer when this is made, take place on special protected lines and with all the guarantees ensured by the use of the security protocols foreseen by the payment circuits.
Delivery of products
The products ordered by the Purchaser on the basis of these GTS will be delivered to the address indicated by the Purchaser entered in the «Shipping details», before the confirmation of «Place order».
If the Buyer changes his delivery address after the shipment of the ordered products, the Buyer will be charged for the cost of the change and the new different delivery, unless the Buyer accepts and decides to go to the courier office to collect it personally.
The purchase invoices will be available few days after the order has been processed.
Giumo will deliver the selected and purchased products by express courier to the address indicated by the Customer at the time of the order, as confirmed in the confirmation e-mail.
Orders will be processed as soon as they are received and Giumo undertakes to deliver the products as quickly as possible.
The total amount of the expenses will be visible before proceeding with the purchase confirmation.
The goods ordered depend exclusively on the will of the Customer. If it is refused, without a valid reason, Giumo will charge the Customer for the round-trip transport costs.
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Defects, non-compliance and damage of products
The Purchaser, or the recipient of the Order, is invited to check the condition of the package and the products upon delivery. In the event of anomalies in the package (damaged or open package, traces of liquid, etc.) and/or in the products ordered (missing, defective or damaged products), the Purchaser or the recipient of the Order must return the products to Giumo following the procedures described below.
Failure to comply with the correct procedure excludes any recourse against the courier and/or Giumo, including the right to reimbursement of the Order and/or the return of the ordered products.
Alternatively, the Buyer or the recipient of the Order may contact Giumo to find out how to return the damaged, non-compliant and/or defective product or products.
In the event of products ordered received defective or damaged, the Purchaser or the recipient of the Order must return the products to Giumo by making the return request in the appropriate "Returns" section in the personal account. Failure to comply with the correct procedure excludes any recourse against the carrier and/or Giumo, including the right to reimbursement of the Order and/or the redelivery of the ordered products.
Alternatively, the Buyer or the recipient of the Order may call or write to Giumo's customer service to find out how to return the damaged, non-compliant and/or defective product or products. The procedure for returning damaged, non-conforming and/or defective products which will be indicated by Giumo's customer service must be followed by the Purchaser. Otherwise, the Purchaser will not be able to claim any refund or replacement of the products in question.
Procedures that must necessarily be followed in the event of obvious damage to the package for returning it to Giumo:
In the event of an anomaly of the package ascertained in the presence of an express courier shipment manager (e.g.: tampered, damaged or wet package):
Refuse the delivery and write all the reservations regarding the anomaly in a clear and detailed manner on the courier's document.
Subsequently, a report regarding the refused collection must be sent to Giumo by email to giumocustomerservice@gmail.com.
Procedure that must be compulsorily followed in the event of a damaged or defective product:
In order to request the return of the ordered goods, it will be necessary to enter your personal account, select Returns, indicate the order number and follow the instructions indicated by the system.
You will then receive a confirmation email which will indicate the correct procedure for sending the products.
Giumo customer service may request information relating to the identity of the Purchaser or the recipient of the Order and carry out any checks that may be useful.
If the Purchaser is not registered on the website www.giumo.it and therefore does not have access to the personal area, he must contact Giumo customer service to receive instructions on the correct procedure to follow to make the return.
Once the products have been received, Giumo will verify that these products are actually defective, damaged or do not correspond to the description provided on the Website. If this verification is positive, Giumo will proceed to re-credit or replace the non-conforming product in the shortest possible time. Shipping costs will be entirely borne by Giumo. In the event that Giumo is unable to proceed with the replacement of the products, Giumo will immediately notify the Purchaser at the e-mail address indicated at the time of registration of the purchase and will reimburse the Purchaser for the cost of such products. The refund of the price will be made by Giumo with the methods chosen at its discretion in the shortest possible time, and in any case within 30 (thirty) working days from the date on which it receives the products.
In the event that, after having examined the returned products, Giumo reasonably believes that the products cannot be considered defective, damaged or do not conform to the description on the Website, the Purchaser will not be entitled to a refund and the products will be returned to him, with shipping costs to be paid by the Buyer.
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Methods of shipment of the products
Shipping costs are charged considering the shipping address to which the purchased product will be delivered.
In any case, any cost of shipping will be clearly stated at the time of the purchase.
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The shipping times are briefly, in Italy:
PREPARATION TIMES: 24 h (working days)
TRANSPORTATION AND DELIVERY TIMES: 5-15 working days
PLEASE NOTE: For purchases made in specific periods characterized by strong promotions and with high discount percentages, delivery may not be guaranteed. In these cases, Giumo undertakes, as far as possible, to guarantee delivery within 20 working days from the date of receipt of the order (and in any case no later than 30 working days).
Orders placed on Saturday and Sunday will be entrusted to the courier on the next working day, excluding holidays.
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The shipping times are briefly, abroad:
PREPARATION TIMES: 24 h (working days)
TRANSPORTATION AND DELIVERY TIMES: 5-15 working days
PLEASE NOTE: For purchases made in specific periods characterized by strong promotions and with high discount percentages, delivery may not be guaranteed. In these cases, Giumo undertakes, as far as possible, to guarantee delivery within 30 working days from the date of receipt of the order (and in any case no later than 60 working days).
Orders placed on Saturday and Sunday will be entrusted to the courier on the next working day, excluding holidays.
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Right and terms for exercising the withdrawal
According to the provisions of the law (art.59 paragraph E of Legislative Decree 21/2/2014), the Purchaser may, within the term of 14 (fourteen) working days from the date of receipt of the package containing the goods ordered, withdraw from the purchase contract .
By exercising the right of withdrawal in accordance with this article, the Purchaser, within the terms and according to the methods described below for the return of the products, will be able to obtain a refund of the amount paid for the products sent back to the central warehouse, by re-crediting the relative sum on your credit card. Pursuant to article 67 paragraph 3 of the Italian Consumer Code, the return costs will be borne exclusively by the Purchaser. The refund will be made within 14 days of receipt of the goods.
The products must be returned to Giumo in their substantial integrity, with their original packaging, accessories, instructions for use and anything else supplied with them, not damaged in any way and in such conditions that they can be put back on sale.
We also remind you that parcels sent at the recipient's expense will not be accepted.
The Purchaser and/or the recipient of the Order must necessarily comply with what is indicated in the pre-acceptance email received.
In the event that the Purchaser does not have a personal account, he will have to comply with what is indicated by Giumo customer service. The return shipment can be made with any courier and the costs are borne by the Buyer. We also remind you that parcels sent at the recipient's expense will not be accepted.
Exclusions of the right of withdrawal
There are some exclusions of the right of withdrawal for some categories of goods provided for by art. 59 of the Consumer Code. In particular, the right of withdrawal is excluded for goods sold "made to measure" and in the event that the sale service concerns the supply of sealed goods or goods that do not lend themselves to being returned for reasons of hygiene or related to the protection of health and have been opened after delivery (Article 59 letter e of the Consumer Code, e.g. make-up, creams, hair straighteners).
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Liability
Giumo assumes no responsibility for the delay or non-delivery of the goods attributable to force majeure or unforeseeable circumstances that prevented, in whole or in part, the execution of the contract within the agreed times.
Giumo will not be liable to any party or third party for damages, losses and costs incurred as a result of the non-execution of the contract for the reasons mentioned above, the consumer having the right only to a refund of any price paid.
Giumo will not be responsible for the consequences deriving from a defective product if the defect is due to the conformity of the product with an imperative legal rule or a binding provision, or if the state of scientific and technical knowledge, at the moment in which the manufacturer put the product, still did not allow the product to be considered defective.
Giumo will not be liable if the injured party, aware of the product defect and of the danger, voluntarily exposed himself to it. Likewise, defects deriving from bad and/or incorrect use of the goods purchased, from external causes (e.g. bumps, falls, etc.), from carelessness and improper use cannot be attributed to the responsibility of the Seller.
Guarantees and methods of assistance
Giumo sells only high quality products. The warranty is 2 (two) years from delivery and starts from the day of purchase of the goods.
In the event of a lack of conformity, the Buyer must report it to the seller within 2 (two) months from the date on which the defect was discovered. Otherwise the warranty right will expire.
Giumo is liable when the lack of conformity occurs within 2 years of delivery of the product.
In the event of a defect, the Purchaser has the right to restore, without charge, the conformity of the goods by means of repair or replacement. In the event that these remedies fail, the Purchaser has the right to an appropriate reduction in the price or to the termination of the contract unless the request is objectively impossible to satisfy or proves excessively burdensome for the Supplier.
Products that show clear signs of tampering or faults caused by their improper use or by external agents not attributable to faults and/or manufacturing defects are not covered by the guarantee.
The Buyer must follow the methods indicated in the art. Defects, non-compliance and damage to productsof these conditions and the Seller, who will indicate his willingness to proceed with the same - or the reasons that prevent him from doing so - within 7 (seven) working days of receipt. In the same communication, the Seller will indicate to the Purchaser the methods of shipment or return of the goods as well as the deadline for the return or replacement of the defective goods.
Communications
Without prejudice to the cases expressly indicated - or established by legal obligations - communications between the Seller and the Purchaser will preferably take place by means of e-mail to their respective electronic addresses which will be considered a valid means of communication by both parties and whose production in court cannot be contested due to the mere fact of being electronic documents.
Both parties may at any time change their e-mail address for the purposes of this article, provided they promptly notify the other party in compliance with the forms established by the previous paragraph.
Protection of the confidentiality and processing of the Buyer's data
The Seller protects the privacy of its customers and guarantees the compliance of the processing of personal data with Regulation (EU) 2016/679 and with the applicable legislation on the protection of personal data.
The personal and fiscal data acquired by Giumo are collected and processed in the forms and according to the methods established by the Privacy Policy of the Site and the information required by art. 13 of the GDPR 679/2016 and Legislative Decree 30 June 2003, n. 196 (Privacy Code), which the Buyer expressly declares to have read.
Jurisdiction and Competent Court
Any dispute relating to the application, execution, interpretation and violation of purchase contracts entered into "online" through the Giumo website is subject to Italian jurisdiction, also in accordance with the provisions of art. 3, Conv. 19 June 1980, n. 80/934/EEC (Rome Convention), on the law applicable to contractual obligations; although not expressly provided for, these general conditions are referred to Legislative Decree 6 September 2005, n. 206 (Consumer Code).
In the event of disputes arising from this contract or connected to it, the parties undertake to seek a fair and amicable settlement between them.
If the dispute has not been resolved amicably, and in any case within six months from the date of its initiation, the same will be brought to the exclusive knowledge of the Court in whose district the Purchaser/Consumer is domiciled according to the provisions of Legislative Decree 206 /05; in the event that the Purchaser does not have the status of final consumer, it is agreed that any dispute, even in derogation from the rules relating to territorial jurisdiction, will be the exclusive jurisdiction of the Court of Turin.
The official version of this document was written in Italian. In the event of disputes, the Italian version shall prevail.
Final clauses
This contract repeals and replaces any agreement, understanding, negotiation, written or oral, previously occurred between the parties and concerning the object of this contract.
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